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Compliments and concerns   

We welcome feedback from patients, family/whanau. Of course, we appreciate receiving compliments, but it is also important to hear any concerns or complaints you may have.

We work hard to ensure you have a satisfactory experience, but if your expectations are not met, we appreciate the opportunity to both put things right, and take steps to improve any systems or processes.

If you have any concerns, we encourage you to speak first with the staff member dealing directly with you and/or the manager.

If you still feel your concern have not been met, or if you wish to make a complaint, please contact us as below.

MailPractice Manager, PO Box 31-380, Lower Hutt
Phone(04) 920 0800

You also have the right to involve a health advocate and/or Health and Disability Commissioner’s office.

The Health and Disability Commissioner
PO Box 1791, Auckland
Telephone: Auckland (09) 373-1060, Wellington (04) 494 7900
Email: Nationwide Advocacy Service
Free phone: 0800 555 050

Thank you for taking the time to give feedback. You can expect a response within 20 working days.