How to self-isolate

Self-isolation involves following simple, common-sense steps to avoid close contact with other people. Doing so will help protect you, your family and all of New Zealand against coronavirus and other common infectious diseases.

Coronavirus – who should self-isolate?

If you have been in or transited through mainland China, Iran, northern Italy or the Republic of Korea, or have been in close contact with someone confirmed with COVID-19, in the last 14 days the Ministry of Health requests that you please self-isolate for 14 days from the date of departure or close contact.

If you are self-isolating, please register with Healthline 0800 358 5453 or for international SIMs +64 9 358 5453

Registering will ensure Healthline can regularly check on your welfare and wellbeing as well as helping support New Zealand’s overall response to novel coronavirus.

People who have visited countries or areas of concern and who have developed symptoms of fever, cough or shortness of breath to seek medical advice by first phoning Healthline’s dedicated COVID-19 number 0800 358 5453 or contact your GP, including phoning ahead of your visit.

What is self-isolation? 

Self-isolation means avoiding situations where you could infect other people.

This means avoiding all situations where you may come in contact with others, such as social gatherings, work, school, childcare/preschool centres, university, faith-based gatherings, aged care and healthcare facilities, prisons, sports gatherings, supermarkets, restaurants, shopping malls and all public gatherings.

If you are a visitor to New Zealand, this means you should avoid sitting in a restaurant, participating in any type of tour group or using public transport, including flights, buses and trains between cities in New Zealand.

What does self-isolation involve?

The following simple, common-sense steps to avoid close contact with other people as much as possible (as you would with the seasonal flu virus) will help protect you, your family and all of New Zealand against Covid-19 and other common infectious diseases.

Separate yourself from other people in your area where possible

As much as possible, you should limit your contact with people other than the family members/companions that you travelled with. You should avoid having visitors to your home, but it is okay for friends, family or delivery drivers to drop off food.

If you are in a home where the other members have not travelled (ie, your home or flat, a homestay, student accommodation), minimise close contact with the other members by avoiding situations where you may have face-to-face contact closer than 1 metre for more than 15 minutes.

Cover your coughs and sneezes

Cover your mouth and nose with a tissue when you cough or sneeze, or you can cough or sneeze into your sleeve. Throw used tissues in a lined rubbish bin and immediately perform hand hygiene: either wash your hands with soap and water for at least 20 seconds, making sure you dry them thoroughly, or use a hand sanitiser.

Wash your hands

Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use a hand sanitiser if soap and water are not available and if your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid sharing household items

You should not share dishes, drinking glasses, cups, eating utensils, towels, pillows or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water, place them in the dishwasher for cleaning or wash them in your washing machine.


You should minimise your use of public transport, taxis or ride-sharing apps like Uber until 14 days after your return from mainland China. 

If you need to use public transport, where possible sit in a window seat in a row by yourself. Avoid crowded public transport, especially during rush hour. During your travel make sure you use hand sanitiser regularly and if you need to cough or sneeze then cover your mouth or nose. 

If you are unwell you should seek advice from Healthline for free on phone 0800 611 116 before you travel.

Getting food and medicine

Where possible, contact a friend, family member or delivery services to carry out errands like supermarket shopping for you.

Taking care of your wellbeing

Your emotional and mental health is important. It’s normal to feel stressed or lonely if you are self-isolating, but there are some things you can do to feel better.

Reach out to your usual supports, like family and friends, and talk about how you feel. We also recommend sticking to a routine such as having regular mealtimes, bedtimes and exercising.

If you feel you are not coping, there are health professionals you can talk to. For support with grief, anxiety, distress or mental wellbeing, you can call or text 1737 for free at any time (24 hours a day, 7 days a week) to talk with a trained counsellor.

If you become unwell contact Healthline

Contact Healthline for free on their dedicated novel coronavirus number 0800 358 5453 or for international SIMs +64 9 358 5453, or call your GP, if you begin to feel unwell. The symptoms of coronavirus are cough, fever and shortness of breath. If you need to call an ambulance, make sure to tell them if you have travelled recently or if you have been in contact with anyone who has been confirmed as having COVID-19.